I recently had my home repiped by your company and I wanted to let you know how impressed I was by how your company handled the whole process. I was referred to you by my next door neighbor who had recently been having a kitchen remodel done by Cooper Design and had been using your company (Robert) and was happy with the results.
As you know, repiping is no small investment, but certainly one that needed to be done, so it was important to make sure that I would receive a quality service.
In particular, the lead plumber, Robert, was amazing. From the very first visit to assess the job and cost, to the follow-up bid, and the subsequent actual repiping, Robert was always, eager to explain the details, answer all my questions, and keep on track with all elements of the job, including the back fill. When the PDX inspector came and requested a few changes, Robert came back promptly and completed all elements. He helped get the re-inspection lined up, coordinated getting an electrician to come out and ground my wires, and made sure your office found a sheet rocker to complete the job. The gal on the phone was also helpful in setting up a sheet rock service as apparently your previous connections had not updated their Oregon licensure. The sheet rock person who came out was also excellent in both attitude and completion of the job.
I have already told several people I know who will need to repipe their older home in the near future, about your company. I will certainly call you in the future when I need plumbing services. In an era when it seems that customer service is not always a priority for many companies, I just wanted to let you know that you are the exception.
Thank you Robert.”